PAYMENT TERMS | SHIPPING POLICY | RETURN POLICY | WARRANTY | TRADE IN POLICY | TERMS OF SERVICE

Lifetime Diamond Guarantee & Warranty

DIAMOND WARRANTY

We guarantee that lab diamonds purchased from Ada will not fade, cloud, change color, or lose their brilliance in your lifetime. If, at any time, your Ada diamond loses its optical quality after purchase, your diamond will be eligible for trade-in for a diamond of comparable size and quality. There is no additional fee for this warranty.

DIAMOND TESTING RESULTS

Due to prevalence of cheap, unreliable handheld diamond testers on the market, Ada Diamonds does not guarantee that every handheld tool will correctly identify every lab diamond sold by Ada Diamonds 100% of the time. Ada Diamonds does guarantee that every lab diamond we sell will test as a lab grown or synthetic diamond via a third party gemological association such as IGI, GIA, or GCAL.

JEWELRY WARRANTY

Ada Diamonds is proud to offer a warranty on its jewelry. Within the first two years of purchase, we will conduct minor repairs such as tightening a loose center stone or replacing side or accent diamonds (of 0.25ct and smaller) that go missing if due to a manufacturing defect or minor wear and tear, at no cost to the client.

Ada Diamonds will examine any jewelry repair issue and make a determination regarding the nature of the need for repair. Ada Diamonds’ assessment is final.

Our warranty excludes coverage due to negligence, heavier than normal wear, damage, and repeated instances of wear-induced repair.

Should Ada Diamonds determine the repair needed is outside of the warranty coverage or time frame, Ada Diamonds is happy to provide a quote for paid repair. Prolonged damage or damage due to sudden impact, such as a fall, may require a complete re-make of the ring in order to ensure longevity. Re-setting fees start at $500 USD for solitaires and $1,000 USD for non-solitaire settings but can be more depending on the style.

Customers in the SF, NY, or Austin areas may schedule an in-person drop off of merchandise for repair. For customers outside of these areas, Ada offers fully-insured domestic round-trip shipping for $50 USD. International customers should inquire for a shipping quote.

Any repairs or work not done by Ada Diamonds or authorized third parties we work with will void this warranty.

Ada Diamonds does not guarantee replacement for a lost center stone for any reason, and strongly encourages our clients to obtain jewelry insurance in the event of extreme damage, loss, or theft.

All of Ada Diamonds bridal jewelry is stamped with both the metal type and Ada's name and/or logo for FTC compliance.

CLEANING AND MAINTENANCE

Customers in the SF, NY, or Austin areas may schedule an in-person drop off of merchandise for cleaning. For customers outside of these areas, Ada offers fully-insured domestic round-trip shipping for $50 USD. International customers should inquire for a shipping quote.

These services are available complimentary for the first two years. Please allow up to 3 business days for service at any of our locations.